Refund policy
At SIMSHA, we want you to shop with confidence. If you're not completely satisfied with your purchase, please review our policy below.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, the item must be:
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Unworn, unused, and in its original condition.
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In the original packaging with all tags attached.
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Accompanied by proof of purchase.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Final sale or clearance items.
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Gift cards.
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Items that have been worn, washed, altered, or damaged by the customer.
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Personal or intimate items where hygiene concerns apply.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 4 days of delivery.
Please include:
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Your order number.
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A description of the issue.
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Clear photos or videos showing the problem.
Once reviewed, we will offer a replacement or a full refund where appropriate.
Change of Mind
We do not offer refunds or returns for:
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Change of mind.
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Incorrect size ordered by the customer.
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Personal preference after receiving the item.
Please review the size chart carefully before placing your order.
Refunds
Once your refund is approved, it will be processed to your original payment method.
Depending on your payment provider, refunds typically appear within 5–10 business days.
Original shipping charges (if applicable) are non-refundable.
Cancellations
Orders may only be cancelled before they have entered processing. Once processing or shipment has begun, orders cannot be cancelled.
Contact Us
If you have any questions regarding your order or this policy, please contact us at:
Email: contact@simshastudio.com
Our support team will respond as quickly as possible to assist you.