Shipping policy

Thank you for shopping with SIMSHA. We are committed to delivering your order as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days.

• During periods of high demand, holidays, or promotional events, processing times may be slightly longer.

• Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

• Canada: 6–12 business days

• United States: 6–10 business days

• United Kingdom: 6–10 business days

• Australia & New Zealand: 7–14 business days

• Europe: 6–12 business days

• Other International Destinations: 7–15 business days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

We proudly offer FREE Standard Shipping on all orders.

No minimum purchase is required.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number. Tracking information may take 24–72 hours to become active after shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. SIMSHA is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package appears to be lost or has not arrived within the estimated delivery timeframe, please contact us at contact@simshastudio.com. We will work with the shipping carrier to investigate and help resolve the issue.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local government. These charges are the responsibility of the customer unless otherwise stated at checkout.

Order Changes & Cancellations

Orders may be cancelled or modified only before they enter processing. Once an order has been processed or shipped, it cannot be cancelled or changed.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: contact@simshastudio.com

Our customer support team is happy to assist you.